Privacy Policy

ARES LANKA OPTICIANS ("we", "us", "our") operates the website and services for our optical retail practice. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Data we collect

We collect information that helps us provide and improve our services. Types of information we collect include:

  • Contact information: name, email address, phone number, postal address when you make an appointment or purchase eyewear.
  • Health-related information: basic eye health notes and prescription details that you provide to us so we can serve you (we only collect this with your explicit consent where required).
  • Payment information: payment card details — collected by our secure third-party payment processor; we do not store full card details on our servers.
  • Device & usage data: IP address, browser type, pages visited, and other analytics data collected automatically when you use our website.
  • Communications: correspondence between you and our staff (email, phone call notes) and appointment history.

2. How we use your information

We use the information we collect for purposes including:

  • Providing and managing services and appointments.
  • Processing payments and order fulfilment.
  • Communicating about orders, appointments, promotions, and updates (you can opt out of marketing emails).
  • Improving and personalising our website and services using analytics.
  • Complying with legal obligations and preventing fraud.

3. Sharing & third parties

We may share your information with third parties only as necessary to operate our business:

  • Service providers (payment processors, analytics providers, appointment systems).
  • Healthcare professionals when required to provide care (with your consent).
  • Law enforcement or regulators if required by law.

We require our processors to protect your data and only use it for the purposes we specify.

4. Cookies & tracking

We use cookies and similar technologies to operate the site and gather analytics. Cookies help remember your preferences and make the site work more smoothly. You can control cookie settings in your browser, but disabling certain cookies may affect functionality.

5. Security

We take reasonable technical and organisational measures to protect personal data. However, no internet transmission is completely secure; we cannot guarantee absolute security of data.

6. Your rights

Depending on where you live, you may have rights regarding your personal data — for example, the right to access, correct, or delete your information, or to restrict processing. To exercise your rights, contact us using the details below. We will verify requests as required by law.

7. Children

Our services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected information from a child, please contact us to request deletion.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a new effective date.

9. Contact us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Email: privacy@areslankaopticians.com
Phone: +94 77 000 0000
Address: ARES LANKA OPTICIANS, Colombo, Sri Lanka (insert full address)

This policy was last updated on October 31, 2025.